Delete your SanoVault account
Delete your login, profile and access to SanoVault. Families with other members and their shared records remain; a remaining member takes over families you created. Families where you are the last member, and patients belonging only to those families, are permanently deleted.
A patient profile is separate from a login. Remove a patient from a family on the family management page. Their records are deleted only if no other family has them. Download anything you want to keep first.
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Cannot sign in, or prefer to request deletion?
Email support@eisenvault.com with the subject “SanoVault account deletion” and your account email. Argali Knowledge Services Private Limited will verify your request. Do not email passwords or medical documents.
Live account data is removed when deletion is accepted. File and authentication-provider cleanup is retried in the background. Offline/exported copies and provider backups are handled as described in our privacy policy. A one-way account identifier is retained for up to 180 days, or while authentication cleanup remains pending, to reject old sessions.